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Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies. Service Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as:  Service SCM methods and approaches Focusing on customers and their service purchase behavior Service productivity Managing public and private nonprofit service organizations Vehicle routing and scheduling Ethical challenges to SCM Service Management will be an invaluable resource for senior and mid-level managers throughout any service organization, and for students and faculty in any graduate or upper-level undergraduate program in service management, service operations management, or operations management

Aimed at courses in undergraduate Service Marketing and Management, this clear, accessible book presents an integrated approach to the study of services that places marketing issues within a broader general management context. It emphasizes the fact that service organizations differ in many important respects from manufacturing businesses, requiring a distinctive approach to planning and implementing marketing strategy. Coverage is comprised of 16 chapters and 12 short- to medium-length cases that let readers apply what they've learned to real-world settings and fully understand the complexities of service management-including the interactions between marketing, operations, and human resources.

Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies. Service Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as:  Service SCM methods and approaches Focusing on customers and their service purchase behavior Service productivity Managing public and private nonprofit service organizations Vehicle routing and scheduling Ethical challenges to SCM Service Management will be an invaluable resource for senior and mid-level managers throughout any service organization, and for students and faculty in any graduate or upper-level undergraduate program in service management, service operations management, or operations management

Used by universities and company training programs around the world, “Foundations of IT Service Management – the ITIL Course in a Book” is the book to help you achieve your ITIL® Foundation certification. Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence. Each lesson is followed by list of key concepts and sample questions to help you study for your ITIL® Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit. Written by an ITIL® Expert trainer who has taught thousands of students and hundreds of organizations, "Foundations of IT Service Management with ITIL® 2011" provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL® Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL® to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization. Everyone prepares for the ITIL® Foundation certification exam in different ways. Accompanying the book are numerous study aids to support your study preparation on the supporting web site. Whether you are new to IT or a seasoned professional, this book is one you need to aid in your quest for certification. Included in your purchase is access to the online study resources including: - Exercise guide - Audio “learn while you drive” reviews - Sample exams - Exam syllabus - PDF version of the “100 ITIL Exam Questions” book Companies in all industries are requiring ITIL® Foundation as a minimum requirement for their staff. Whether you are entering IT for the first time or switching jobs, ITIL® Foundation certification is a step toward your desired career.

This comprehensive financial management book is designed to help future or current human services or social work administrators manage programs and agencies more effectively. The book includes information on various budgeting systems (line-item, performance, and program) and other financial management tools, including program structures and responsibility centers; financial accounting and the interpretation and analysis of financial statements; the forecasting of revenues, expenses, and caseloads; service costing and the linking of costs to performance (output, quality, and outcome) measures; fee setting; government contracts, and more. For anyone interested in financial management for human services, social work, or nonprofit organizations.

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It is imperative that aviation businesses play an active role in ensuring a positive business climate for their home fields and for other airports as well.Essentials of Aviation Management: A Guide for Aviation Service Businesses provides the analytical tools that will assist the manager of the aviation service business who wishes to be competitive in today’s aviation environment capitalize on challenges and opportunities. It is a practical reference for the individual in industry and also serves well in undergraduate and graduate courses.Essentials of Aviation Management: A Guide for Aviation Service Businesses:includes ideas synthesized from the academic and practical experiences of the authors.features chapter objectives, discussion topics, and more!has been in publication for more than 35 years! 

This text/workbook is a step-by-step guide through the case management process, from intake and assessment to referrals and termination. The 4th edition focuses on what is most important for you to consider, document, and pass along in each step of the human services process. Chapters walk through each step of the case management process, while realistic exercises drawn from active professionals expose students to a broad range of true-to-life circumstances and difficulties. A DVD, available for purchase, demonstrates the skills and theory in action, providing you with a more robust understanding of case management.

This 1982 classic helped define CM as seen through the eyes of one of the founders of the business.

Become an effective case manager with GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY, 5th Edition. You'll be drawn into the text early on when you meet Sharon Bello, a client involved in the case management process. Realistic and relevant, this text provides you with the fundamental skills and information you need to coordinate and provide services to a variety of populations. Case studies, interviews with human service case managers nationwide, and opportunities to apply what you learn to real-life issues are just a few of the tools that will help you become an effective advocate for your client. You'll also gain practical knowledge to help you prepare for earning C-SWMC certification and the HS-BCP credential.

The ninth edition includes discussions of the impact of technology, both as a tool for sales and service, and as a desired amenity for meeting and convention groups. This edition also looks at changing demographics, in particular Millennials; and the increasing influence of meeting planners on a hotel's sales and servicing strategies. The textbook includes two new sidebar features, "More Online" and "Worth Watching," which encourage students to further explore the book's content online through articles, white papers, videos, and educational resources. The book also includes "Industry Profiles" and "Best Practices" boxes to inspire readers.

IT Service Management, Simplified IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Beginners, ClydeBank Media traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM. The reader is treated to a comparative analysis of several ITSM philosophies and systematic components. From the core facets of ITIL (Information Technology Infrastructure Library) to more specialized ITSM frameworks such as ISO/IEC 20000 and eTOM, ITSM For Beginners offers readers a comprehensive look at the various theories and metrics that define ITSM. In this book, Clydebank Media brings big ideas down to earth for the everyday reader. ITSM For Beginners is the perfect orientation guide for the IT Professional’s first forays into the culture and language of ITSM. The book is also a great choice for non-technical professionals seeking a more fruitful and seamless interface with IT personnel and assets. You'll Learn...In-depth Summary and Analyses of core ITIL Life Cycle Phases and Sub-ComponentsCase Studies in ITSM ApplicationGetting Employees to “buy in” to ITSM by Implementing from the Bottom UpCreating and Leveraging “Service Catalogues” to Clarify and Regiment IT CostsThe Capability Maturity Model and its Five Evolutionary StagesA Risk-Free Purchase - No Questions Asked Money Back GuaranteeWe are so confident that methods outlined in this book will help you understand IT Service Management that we're willing to let you try the book risk-free. If you are not fully satisfied with the product, simply let us know and we will provide a 100% full refund. That’s right, a 100% Money-Back Guarantee! What reason do you have to not give this book a try? Scroll Up To The Top Of The Page And Click The Orange "Buy Now" Icon On The Right Side Right Now! ClydeBank Media LLC All Rights Reserved

Automotive Service Management: Principles into Practice, Second Edition, provides coverage across a wide range of topics that are critically important in the fast-paced, complex world of automotive service management. Exploring over 30 different topics, the text’s conversational tone and real-life examples help reinforce key points and concepts. Designed for those in training to enter the automotive service industry, this text also provides sufficient depth and breadth of content to be a valuable resource to support continuing development for industry service professionals.

Unread book in perfect condition.

This manual teaches the fundamentals of Vistelar’s customer service and conflict management tactics and was developed in partnership with National Retail Federation's Loss Prevention & Security community, host of the annual NRF Protect conference. It is designed for loss prevention, asset protection and security professionals, as well as store-level employees, working in retail environments. It can be read in conjunction with Vistelar’s live and online training programs or as a stand-alone guide for learning how to better manage conflict, in both one’s professional and personal lives. By reading this manual, you’ll learn how to interact — in person, by phone or in writing — and to: · Not cause or unnecessarily escalate conflict · Confidently deal with verbal abuse · Engage in difficult conversations · Know what to do when word-based tactics fail and it is time to take appropriate action · Effectively de-escalate conflict · Persuade others to cooperate · Stay safe in crisis situations · Look good on camera no matter where an interaction ends up

Buy with confidence! Book is in good condition with minor wear to the pages, binding, and minor marks within 2.58

Most professionals require considerable understanding of the principles and practices needed to manage full-time, part-time, and seasonal personnel and volunteers. Unfortunately, many professionals in our field have not had sufficient training and development in this area which is known as human resource management.Although some organizations may have a full-time human resource management specialist, the majority do not and therefore must rely on the recreation and sport manager to have the necessary knowledge, skills, and abilities. 'Human Resource Management in Recreation, Sport and Leisure Services' is intended for students who are being exposed to human resource management for the first time. Topics covered in this book include the legal environment, supervision, planning and staffing, recruitment, selection, motivation, performance appraisals, compensation, grievances, ethics and employee well-being. Throughout the chapters, we attempt to provide basic information, principles, and case studies that have application to a wide variety of operations. Whatever recreation or sport organizations students choose to go into - private or public, for profit or non-profit - they should be able to relate to the material presented in this book. Whether they intend to work in commercial recreation, therapeutic recreation, outdoor recreation, governmental recreation, youth services, sports management, or event planning, this textbook prepares students with a solid foundation for human resource management. Theory and practice are combined to assist students in gaining a greater understanding of the many complexities they will encounter in the workplace.

VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on.Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices.Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from ’inside-out’ to ’outside-in’ by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand:  How does the organization enable and deliver value? What are the supply chains within an organization that support value delivery? How do the individual capabilities contribute to or support these supply chains to deliver value?

Shows minimal wear such as frayed or folded edges, minor rips and tears, and/or slightly worn binding. May have stickers and/or contain inscription on title page. No observed missing pages.

You can elevate your data management and creative workflow with the 2big Dock Thunderbolt 3 v2 32TB HDD RAID Array, a reliable and high-capacity storage solution designed to streamline your projects. This durable RAID array is engineered to meet the demands of professional content creators who require both high-performance and user-friendly operation.With a generous 32TB of storage space, the 2big Dock is perfect for photographers, videographers, and multimedia professionals who need to store vast amounts of high-resolution images, 4K video footage, and large project files. The Thunderbolt 3 interface ensures lightning-fast data transfer speeds of up to 490MB/s, enabling you to work more efficiently and save valuable time when moving large files.The 2big Dock is not only stylish but also incredibly versatile, featuring an array of convenient ports and slots. Directly ingest files with the built-in SD and CF card readers, simplifying your workflow and eliminating the need for additional card readers. The integrated USB 3.0 hub allows you to charge devices and offload footage with ease, while the dual Thunderbolt 3 ports support daisy chaining of up to five additional devices for a streamlined workspace. Additionally, the USB 3.1 port ensures compatibility with both Mac and Windows computers, and the display port connects high-resolution monitors for clear, detailed viewing of your work.Whether you're new to RAID or a seasoned pro, the 2big Dock makes it simple to configure your RAID 0 or RAID 1 settings with an intuitive step-by-step wizard. Choose RAID 0 for maximum speed and performance or RAID 1 for redundancy, ensuring your data is mirrored and protected.The 2big Dock is equipped with hot-swappable IronWolf Pro enterprise-class drives, renowned for their long-term reliability and performance. These drives are designed to operate smoothly in demanding 24/7 environments, making the 2big Dock an ideal choice for intensive data storage and backup needs.Enhance your data security and enjoy added peace of mind with the included Rescue Data Recovery Services. This comprehensive service provides an extra layer of data protection, ensuring that in the unlikely event of drive failure, your valuable data can be recovered.In summary, the 2big Dock Thunderbolt 3 v2 32TB HDD RAID Array is an essential tool for professionals seeking a robust, high-capacity, and multifunctional storage solution that can keep pace with their creative endeavors and safeguard their precious data.